Refund Policy

Last updated: 10/21/2024

At Resona, we are committed to providing quality services to our customers. This Refund Policy outlines the terms and conditions for refunds on our subscription-based Software as a Service (SaaS) offerings. By subscribing to our services, you agree to this Refund Policy.

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Free Credits:

We offer a number of free generation credits for new subscribers to evaluate our services. During this period, you can cancel at any time without any charges.

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Subscription Fees:

All subscription fees are billed in advance on a [monthly/annual] basis. By entering into a subscription agreement, you authorize Resona to charge the applicable subscription fees to your chosen payment method.

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Refund Eligibility:

a. Monthly Subscriptions

Monthly subscription fees are non-refundable. If you cancel your monthly subscription, you will retain access to the services until the end of the current billing cycle.

b. Annual Subscriptions

For annual subscriptions, you may request a refund within the first [30] days of the subscription. The refund will be prorated based on the unused portion of the subscription term.

c. Exceptional Circumstances

In cases where the service has been unavailable or unusable due to faults on our part, we may, at our discretion, offer a partial or full refund.

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How to Request a Refund:

To request a refund, please contact our customer support team at:

• Email: [Your Email Address]
• Phone: [Your Contact Number]

Please provide the following information:

• Your full name
• Account email address
• Subscription details
• Reason for the refund request

Our team will review your request and respond within 3 business days.

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Non-Refundable Items:

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Chargebacks:

Initiating a chargeback without first contacting us to resolve the issue may result in the suspension or termination of your account. Please contact our support team to address any billing concerns.

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Changes to This Refund Policy:

Resona reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the services after any changes indicates your acceptance of the new terms.

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